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FAQ
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Are your products vegan?Our line is 100% vegan with no animal testing whatsoever. We are PETA and Leaping Bunny Certified and we do not purchase from suppliers who are unable to prove that they are also cruelty-free. We love animals, and it is very important for us to stay cruelty-free.
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Where do you source your materials from?The majority of our ingredients are sourced from Bali Indonesia. We do research to make sure our ethics align with those we source from.
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What is the shelf life of your products?Since our products are mostly natural our products do have a shelf life of typically 1-2 years. If our products are kept out of direct sunlight and at room temperature or below, they will stay fresher longer. We use Vitamin E in some of our products to extend the natural shelf life and keep the oils in their freshest and most potent form. In the rare case that you purchase one of our products and find that it is not at its freshest point, please email us so we can handle this on a case-by-case basis. See our Contact page for email addresses.
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Is it safe to use your products alongside Retinol products?Our products contain nurturing, hydrating and nourishing ingredients that support the health and resiliency of skin that is exposed to retinol products.
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How do I contact Customer Serivce?Customer service is our number one concern. If you have any issues or questions please feel free toe mail us at: info@odaraexoticskin.com and allow 48 hours for us to get back to you.
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